Frequently Asked Questions

Answers about Umarae — participation plans, tasks, mining and the upcoming UQX token. Read carefully before participating.

Information on this page is for general guidance. Rewards and token distribution are subject to our Terms & Conditions and may vary.
1. What is the Umarae platform?

Umarae is a digital rewards platform that combines multiple earning channels — participation plans, task-based rewards, platform-managed mining features and a future UQX token — delivered with an emphasis on transparency and security.

2. How do I start participating?

Create an account, complete any required verification (KYC if requested), choose a participation plan or start doing tasks, deposit funds using the available payment methods, and follow your dashboard for credited rewards and history.

3. What are the expected daily rewards?

We publish a target daily range (e.g. 0.3%–1%) for different plans as historical performance guidance. These are *targets*, not guarantees — actual rewards vary with platform performance, pool availability and market conditions.

4. How can I earn via tasks?

Tasks include surveys, watching short videos, installing partner apps, and similar micro-tasks. Each task clearly shows the reward and any verification time before you accept it.

5. What is UMC Coin?

UMC is Umarae's forthcoming token intended to add utility and extra rewards within the ecosystem. UQX is not yet live; exact distribution mechanics, listing and liquidity will be announced in official documentation.

6. Is my data secure?

Yes — we use secure protocols (SSL/TLS), encryption for sensitive data, and access controls. We recommend enabling two-factor authentication (2FA) and using a strong, unique password.

7. Can I refer friends?

Yes. Our referral program credits bonuses per successful referral as defined in the referral terms. Referral rewards are subject to eligibility checks and fair-use rules.

8. How can I withdraw my earnings?

Withdrawals are requested from your dashboard. Processing depends on the source of earnings (task vs plan), verification status and selected payout method. Some withdrawals are instant, others require manual review and may take up to a few business days.

9. How long until my first rewards appear?

Task rewards often credit immediately or within 24 hours after verification. Plan-based rewards are typically credited according to the plan schedule (for example, daily). Check your plan details for exact timing.

10. Can I join multiple plans at once?

Yes. You can participate in more than one plan simultaneously. Each plan's rewards are tracked and calculated independently according to that plan's terms.

11. What payment methods are supported?

Available payment options (bank transfer, supported crypto wallets, or payment partners) are shown during deposit. Payment availability may vary by country; always use the official payment instructions in your dashboard.

12. Is there a minimum contribution?

Minimums depend on the chosen plan and are displayed on the plan card. Typical entry levels start from the smallest plan amount shown — always check the plan details before joining.

13. How do I claim UMC after launch?

Claim rules will be published with the UMC launch. Eligible users will be able to claim via the dashboard according to announced criteria and timelines.

14. Are tasks mandatory to earn?

No. Tasks are optional additional earning channels. You may use plans only, tasks only, or combine both to increase potential earnings.

15. How can I track my daily earnings?

Your dashboard shows a breakdown of all credits and debits by date and source (plans, tasks, mining). Use the "My Earnings" report for detailed history and exports if available.

16. Can I withdraw at any time?

Withdrawals are generally supported, but some plans include minimum holding periods or early-withdrawal conditions. Check the specific plan terms before participating.

17. What is the referral bonus?

Referral bonuses vary by promotion and are described in the referral program terms. Bonuses are credited once the referral meets the eligibility criteria.

18. Is Umarae regulated or licensed?

Umarae follows internal compliance and security standards. Regulatory requirements depend on jurisdictions and product types; if licensing is required for any specific service or region, we will publish relevant details and credentials on our site.

19. How do I contact support?

Use the Contact page, email support, or the in-dashboard support/chat option (when available). Provide your registered email and a clear description for faster help.

20. Are there hidden fees?

No hidden fees. Any applicable fees (deposit/withdrawal/processing) are shown before you confirm a transaction and listed in the Fees section of the Terms.

21. How is mining handled on the platform?

Platform-managed mining (when active) distributes rewards based on participation rules and pool performance. Mining rewards can fluctuate depending on system activity and available resources.

22. Can I upgrade my plan later?

Yes. Upgrades are supported; future earnings are calculated under the new plan from the upgrade date. Past earnings remain tied to the plan active at the time they were earned.

23. How do I reset my password?

Use the “Forgot Password” link on the login page. A secure reset link will be sent to your registered email. If you face issues, contact support.

24. What if I forget my login?

Contact support with your registered email and identity verification as required. We’ll guide you through secure account recovery steps.

25. Are earnings taxable?

Tax treatment depends on your jurisdiction. Users are responsible for reporting income per local laws. We can provide transaction records on request to assist with reporting.

26. Can I pause my participation?

Pausing depends on the product. Some plans are continuous while others have fixed durations. Check plan-specific rules for pause/cancellation options.

27. How long does verification take?

Verification is often instant but can take up to 24 hours depending on document quality and workload. We notify you by email when verification completes or if more info is required.

28. Can I use multiple devices for one account?

Yes. Logging in from multiple devices is supported. For security, enable 2FA and watch for unusual activity — contact support immediately if you suspect unauthorized access.

29. Minimum age to join?

Users must be at least 18 years old to register and participate. Minors may not open accounts.

30. How often is UMC distributed?

Distribution schedules for UMC will be published at launch. Until then, any distribution mechanics are provisional. See official tokenomics documentation after launch.

31. Are task rewards instant?

Most simple tasks credit instantly. Some tasks or partner offers require verification and may take up to 24–72 hours to reflect in your account.

32. Can I cancel a task once started?

You may cancel incomplete tasks. Tasks marked as completed and verified will still award the stated reward per task rules.

33. How is platform security maintained?

We implement SSL/TLS, encrypted storage for sensitive fields, periodic security reviews, and access controls. Users should protect account credentials and avoid sharing private keys or seed phrases.

34. Can I delete my account?

Yes. Contact support to request account deletion. Deletion may affect pending rewards and withdrawals — details will be provided during the process.

35. Are there withdrawal fees?

Any applicable fees (network, processing, or partner fees) are displayed before you confirm a withdrawal. We aim for transparent, predictable charges.

36. Can I use Umarae worldwide?

Access is global, subject to local laws and any regional restrictions. Some services (payment options or tokens) may be unavailable in certain countries.

37. How do I upgrade account security?

Enable two-factor authentication, set a strong password, and review account activity regularly. Do not share OTPs, passwords or private keys.

38. Are there VIP/premium plans?

Yes — special higher-tier plans with bespoke terms are available for larger participants. Full details are accessible inside the dashboard for eligible users.

39. Can I earn without contributing funds?

Yes — you can earn via tasks, referrals and promotions without joining a paid plan. Plan participation is optional.

40. Is there a mobile app?

The platform is currently web-based and mobile responsive. A dedicated mobile app is planned and will be announced when ready.

41. Can I combine earnings from different sources?

Yes. All rewards (plans, tasks, mining, referrals) accumulate in your account balance and can be tracked together in your dashboard.

42. How do I get notified about new tasks?

Enable dashboard notifications and subscribe to email alerts to receive updates about new tasks, promotions and official announcements.

43. Can I set daily earning goals?

Yes — the dashboard includes tools to set targets and track progress. These are for personal tracking and do not guarantee outcomes.

44. What is the usual support response time?

Typical response time is within 24 hours via email or in-dashboard support. Response times may vary depending on volume and region.

45. Are there penalties for early withdrawal?

Some plans include early-withdrawal conditions or fees. Always review plan-specific terms and penalties before participating.

46. Can I use multiple currencies?

Supported currencies (fiat and crypto) are listed at deposit time and may expand over time. Currency options depend on your region and payment partners.

47. Is there a demo or trial?

Demo or trial accounts are planned to help users explore features safely. Check the dashboard or announcements for availability.

48. Can I customize my dashboard?

Yes — the dashboard supports personalization, sorting, and filters so you can track your preferred metrics and sources easily.

49. How is my personal information protected?

We use industry-standard encryption, secure storage and privacy controls. Our Privacy Policy explains how data is collected, stored and used.

50. What if I face technical issues?

Report issues to support with screenshots and account details. Our technical team will investigate and respond. For urgent security concerns, contact support immediately.

Note: Rewards and token distributions are subject to platform rules, availability and regional laws. Please read our Terms & Conditions and full FAQ for complete details.